Frequently Asked Questions (FAQS)

Firm Administrator

Q. What information does the Firm Administrator have access to?
A. The firm administrator can only see the names, e-mail addresses, and PICPA/AICPA membership status of individuals linked to that specific firm. The firm administrator does not have access to an individual's membership profile, CPE history, or dues information.

Q. Does setting up a Firm Administrator account cost my firm anything?
A. No. Setting up a PICPA Firm Administrator account is free of charge.

Q. Can we have more than one Administrator account for our firm?
A. Yes. Your firm can have multiple administrators. Additional accounts can be set-up following the same steps as when creating the original account.

Q. We have multiple office locations, does the Administrator account have access to the records of employees at all locations?
A. No. Firm administrators are only able to view a listing of members at their location.

Q. How long does it take to set-up an Administrator account?
A. Within 24 hours of submitting your request. We will notify you via e-mail that your account has been activated.

Q. Our Administrator has changed, how do we update the information?
A. Contact PICPA Professional Education team at education@picpa.org or call (215) 972-5430 or (888) 272-2001, ext. 430.