The department requests that taxpayer-specific questions be handled though our normal process – i.e., via information contained on the notices. If additional communication is needed, contacting the Bureau Director’s Office of the specific taxing bureau is appropriate.
Tax related questions that are general in nature are best handled by using the department’s Online Customer Service Center where answers to many questions can be found or where new questions may be submitted. Tax professionals may also submit questions via the Tax Practitioner Email Hotline to obtain an answer within two business days in most circumstances.
In addition, questions submitted to tax and accounting professional organizations’ online communication networks are best handled by using the department’s Online Customer Service Center, the Tax Practitioner Email Hotline or submitting the question through the professional organization’s state-wide tax committee.