Coronavirus (COVID-19) FAQs

Cancellations, Postponements, and Refunds

Last Updated 8/11/20, 4:25 p.m.


The PICPA has cancelled or postponed ALL IN-PERSON events through December 2020.

The health and safety of the PICPA community and public at large is always our foremost consideration. 

Please review these commonly asked member questions, and check this page frequently for updates on the status of events. Visit our COVID-19 resource page for technical updates.

Online Conferences

Women's Leadership Conference
Oct. 27


How will I know if an event has been cancelled or postponed?

A PICPA staff member will notify you as soon as the decision is made.


How will I know if an event is now online-only?

A PICPA staff member will notify you as soon as the decision is made. You can also check the PICPA event calendar.  


I registered to attend an event in person. It's now online-only. Do I have to change my registration status if I'd still like to attend?

No. We will automatically enroll you as an online participant and provide further instructions.


registered to attend an event in person. It's now online-only, and I no longer want to attend. May I request a refund?

Yes. We will automatically enroll you as an online participant. If you prefer a refund, please email info@picpa.org or call our member service team at (215) 496-9272. We will refund fees when you cancel up to five business days prior to the start date/time of the webcast. A $50 administration fee will be charged for cancel requests less than five business days prior to the program. If course materials have been downloaded, refunds are not issued. 


An event has been cancelled. Should I expect a refund?

Yes. A PICPA staff member will refund your registration fees with 1-2 business days.


An event has been postponed. Do I have to register again if I'd like to attend on the future date?

No. We will automatically register you for the future date and send you details.


I'm unable to attend an in-person event. May I request a refund?

Yes. Please email info@picpa.org or call our member service team at (215) 496-9272 at least five business days prior to the event. A $50 administration fee will be charged for cancel requests less than five business days prior to the program. If materials have been downloaded, refunds are not issued. Substitutions are welcome and can be made the date of the program. There may be an additional charge if the original registration used a discount product. 


I'm unable to attend a webcast or webinar. May I request a refund?

Yes. Please email info@picpa.org or call our member service team at (215) 496-9272 at least five business days prior to the start date/time of the webcast or webinar. A $50 administration fee will be charged for cancel requests less than five business days prior to the program. If course materials have been downloaded, refunds are not issued. 


I'm an event sponsor. How will a cancelled or postponed event affect my sponsorship agreement with the PICPA?

Please contact Kelli Comegys, business development manager, at kcomegys@picpa.org or (267) 675-6257.


What is your inclement weather policy?

If you have doubts as to whether the program you are scheduled to attend will be held, visit the PICPA's inclement weather page for updates or call (215) 972-5430. The absence of a cancellation message means the program will be held as scheduled. If the PICPA is forced to cancel a program due to inclement weather, liability is limited to a refund of the registration fee.


Updated Policies

Cancellation

To cancel a course registration, email or call the PICPA at (888) 272-2001. Refunds are not possible if the PICPA is not notified in advance.

On-Demand Self-Sudy

Course refunds are permitted within 30 days from the purchase date and prior to taking the exam. 

Transfers

Transferring to a different course is allowed with at least five business days notice. For in-person courses a $50 administration fee will be charged for transfer requests less than five business days prior to the program.

No-Shows

No refunds will be granted for cancellations on the day of and/or after the event. When using Value Pass Plus for webinars, a $50 administration fee will be charged after three no-shows.

Insufficient Enrollment

The PICPA reserves the right to cancel a program if we do not receive a minimum number of registrations to run an event. You will be notified of a cancellation and will have the option to transfer your fee to another event or to receive a full refund.

Force Majeure

The PICPA is not responsible for cancelled programs due to natural disasters, disruptions with venues, civil unrest, or any other cause beyond PICPA’s control. We will make every effort to accommodate changes and re-book participants into similar programs, but there will be no refunds when cancellations or disruptions happen that are beyond our control.