R-Factor Dexterity: How Global Cultures Earn Respect Webinar

Suri Surinder

The CTR Factor

·         Expert and lead consultant at Mckinsey responsible for Customer Service  & Call Centers

·         25 assignments in 25 years assignments as an executive, consultant, board member, author, entrepreneur and professor

·         Experience spans multiple industries, including telecom, banking, energy transportation, retail, city government, non-profit and healthcare at companies like Pfizer, Verizon, McKinsey, CenturyLink, Capital One, Fidelity, Best Buy, WellPoint, Chase and Con Edison Worked at: Pfizer, Nynex, Bell Atlantic, Verizon, Centurylink, Capital One

·         Author of “The CTR Factor: How High is Your Leadership Quotient”

·         Chief Learning Officer and Global Head of consulting services at Diversity MBA Consulting

·         Adjunct professor of Strategic Planning at City University of New York

·         BS (Civil Engg); MS (Structural Engg); MBA (Marketing); DBA (Marketing)