Suri
Surinder
The CTR Factor
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Expert and lead consultant at Mckinsey
responsible for Customer Service
& Call Centers
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25 assignments in 25 years assignments
as an executive, consultant, board member, author, entrepreneur and
professor
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Experience spans multiple industries,
including telecom, banking, energy transportation, retail, city government,
non-profit and healthcare at companies like Pfizer, Verizon, McKinsey,
CenturyLink, Capital One, Fidelity, Best Buy, WellPoint, Chase and Con Edison
Worked at: Pfizer, Nynex, Bell Atlantic, Verizon, Centurylink, Capital
One
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Author of “The CTR Factor: How High is
Your Leadership Quotient”
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Chief Learning Officer and Global Head
of consulting services at Diversity MBA Consulting
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Adjunct professor of Strategic Planning
at City University of New York
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BS (Civil Engg); MS (Structural Engg);
MBA (Marketing); DBA (Marketing)