Susan draws upon 20 years of professional
experience in program design and delivery. She works with MEA’s 500 plus member
companies to enhance their systems and improve their business results. Her
experience includes training and consulting for CIGNA International, Canon
Financial and Temple Health Systems. Her expertise is in partnering with leaders
of organizations to develop in-house talent and to strategically affect
corporate culture.
Individuals and organizations have
benefited from her high impact approach to training, instructional design and
interactive facilitation skills. She has designed and implemented various
programs in leadership, emotional intelligence, customer service, interpersonal
skills and conflict management, just to name a few.
She received her Bachelor of Science
in Communication from the University of Delaware and her Masters Degree in
Management from LaSalle University. She has taught at the university level
and has spoken at various SHRM, ATD and Chamber organizations. She prides
herself on keeping her participants engaged and motivated to learn. She recently
just earned the Senior Professional in Human Resources (SPHR) accreditation and
enjoys teaching in the Human Resource Area as well. She is currently
enrolled to obtain her Certified Professional in Learning and Performance
(CPLP).