Seven Secrets of Successful Business Communication Part 1: Questioning and Listening to Discover Cli

• Understand why it is so difficult to listen • Know why questions can be more important than answers • Apply skills to enhance professional and personal relationships by increasing listening performance • Become a more effective leader, team member and opportunity developer • Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively
Highlights
• Avoid common mistakes communicators make • Why becoming a trusted advisor depends on questioning and listening • What should you be listening for • Asking the right question the right way • Dos and Don’ts for effective listening • Coaching employees with different levels of potential