Conflict and Communication: You vs Me vs Them Webinar

* Recognize the impact of personal and workplace conflict * Identify individual communication styles * Identify ways to deal with the really tough communication challenges * Identify individual and organizational conflict styles * Identify do's and don'ts for preventing workplace conflict.
Highlights
* Defining the problem – The multiple types of difficult people and how to spot them * Clarifying the cost – the damage done by difficult people * Three absolute do’s and don’ts in managing conflict with difficult people * How to recognize “shark” like behavior * Distinguishing rational from intuitive approaches * How to expand your behavioral flexibility to handle specific kinds of tough situations * Using “pacing behavior” to build trust and defuse anger patterns * Improving interpersonal communication skills * How to stop hiring and encouraging “victims”