We provide here a written summary of answers provided by the Department of Revenue to the committee at periodic question and answer sessions. These documents are classified as Revenue information issued for informational purposes only for the convenience of PICPA members. Pursuant to 61 Pa. Code Section 3.4, these documents should not be relied upon for any purpose or used in tax appeals. Taxpayers requiring a binding opinion on a specific fact situation may request a written letter ruling under 61 Pa. Code Section 3.3.

Q&A with the Pennsylvania Department of Revenue

What can be done to improve the telephone systems for calls to Harrisburg and field offices? The oft- received automated message can be completely unintelligible. What can be done to improve wait times?

Nov 15, 2019
The Department of Revenue is still working on issues with the new phone system. We have heard your concerns regarding the automated messages and continue to work on improving the process. The improvement of wait times is also something that we are looking at constantly. Every day we are in a constant battle between having longer wait-times or having you get a busy-signal. DOR is offering a new service starting in November - we will begin to offer tax preparers scheduled call times.

Schedule a Call

Make an appointment for DOR to call when it's convenient for you. Please keep in mind that your requested call may be made within a few minutes of your scheduled time. Department representatives will work as quickly as possible to maintain the schedule, but the volume of requests may be a factor. For more information: https://www.revenue.pa.gov/OnlineServices/TaxProfessionals/Pages/Callback.aspx.
 

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Watch: 2019 Q&A with the DOR
Watch: 2019 Q&A with the DOR

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Disclaimer

These documents provide a summary of the answers provided by the Department of Revenue to the PICPA Committee on State Taxation at its annual question and answer session. These documents are classified as revenue information issued for informational purposes only for the convenience of PICPA members. Pursuant to 61 Pa. Code Section 3.4, these documents should not be relied upon for any purpose or used in tax appeals. Taxpayers requiring a binding opinion on their specific fact situation may request a written letter ruling under 61 Pa. Code Section 3.3.