The Department of Revenue is still working on issues with the new phone system. We have heard your concerns regarding the automated messages and continue to work on improving the process. The improvement of wait times is also something that we are looking at constantly. Every day we are in a constant battle between having longer wait-times or having you get a busy-signal. DOR is offering a new service starting in November - we will begin to offer tax preparers scheduled call times.
Schedule a Call
Make an appointment for DOR to call when it's convenient for you. Please keep in mind that your requested call may be made within a few minutes of your scheduled time. Department representatives will work as quickly as possible to maintain the schedule, but the volume of requests may be a factor. For more information: https://www.revenue.pa.gov/OnlineServices/TaxProfessionals/Pages/Callback.aspx