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Understand Unconscious Bias: Help Me in the Heart Webinar

CPE

When
Jan. 14
3:00 - 5:00 p.m.

CPE Credits
2-Ethics

Details

 Pricing

PICPA Member: $79 | Nonmember: $104


 More Information

Course No.
CFSSUUB2
Level
Basic
Prerequisites
None
Note

This webinar is hosted by PICPA's partner, CPA Crossings. After registering, you will receive an email from CPA Crossings with the log-in information.

Description

  • Understand the full scope of what unconscious bias entails, where it comes from, and the areas of business it impacts.
  • Gain an enhanced understanding of unconscious bias in the following areas:
    • Definition of bias

    • Scope of bias

    • Domains of bias

    • Strength of bias

    • Sources of bias

    • Reasons for bias

    • Areas of bias

  • Impact of bias

  • Acknowledge the understanding and difference of bias and predispositions.

Highlights

  • You will get an introduction to bias.
  • The definition of bias.
  • We will cover the scope of bias.
  • We will learn the strength and source of bias. We will discover the reasons for bias.
  • What are the areas of bias.
  • The impact of bias.


Speaker(s)

Suri Surinder

The CTR Factor

 

·         Expert and lead consultant at Mckinsey responsible for Customer Service  & Call Centers

·         25 assignments in 25 years assignments as an executive, consultant, board member, author, entrepreneur and professor

·         Experience spans multiple industries, including telecom, banking, energy transportation, retail, city government, non-profit and healthcare at companies like Pfizer, Verizon, McKinsey, CenturyLink, Capital One, Fidelity, Best Buy, WellPoint, Chase and Con Edison Worked at: Pfizer, Nynex, Bell Atlantic, Verizon, Centurylink, Capital One

·         Author of “The CTR Factor: How High is Your Leadership Quotient”

·         Chief Learning Officer and Global Head of consulting services at Diversity MBA Consulting

·         Adjunct professor of Strategic Planning at City University of New York

·         BS (Civil Engg); MS (Structural Engg); MBA (Marketing); DBA (Marketing)

 


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