Leading Relationships: Communicate Effectively, Resolve Conflict, and Build Trust

Mar 22
8:30 - 4:10 p.m.

Penske Truck Leasing
Reading - Map

8-Other
CPE Credits

Understand how trust affects morale, creativity, innovation, engagement, productivity, speed, quality, top talent retention, and the bottom line. Learn which actions, behaviors, and decisions build trust, maintain trust, and destroy trust. Resolve conflicts in ways that build relationships. Reduce miscommunication and misunderstanding.
Highlights

Build trust, credibility, and confidence when stress and tension are high
Focus on strengths and endearing qualities, and bring out the best performance in others
Examine best relationships for common themes and best practices to apply to new and existing relationships
Manage weaknesses and set more relationships up for success
Maintain an approachable style that improves relationships and communication
Defuse and deflect emotions that often get in the way of solving problems quickly